#ServiceThatSolves

The importance of soft skills in the workplace

Jamie Leeper

Mar 19, 2019
5 min

The importance of soft skills in the workplace

The term “soft skills” refers to skills like collaboration, problem solving, conflict resolution, and communication, which have more to do with how you act than what you know. Much of the time, these soft skills have to be seen “in action” and can be difficult to objectively measure (unlike technical qualifications, which can be tested). However, when you look around your own office, it is usually fairly easy to find those employees lacking soft skills. They are the ones unwi

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How rollouts help elevate the customer experience and tips on rollout implementation

Jamie Leeper

Mar 12, 2019
4 min

How rollouts help elevate the customer experience and tips on rollout implementation

What is a rollout? The definition of rollout according to Merriam is “to introduce something, such as a new product, especially for widespread sale to the public.” In the facilities and construction industries, this generally means a fast-paced, multi-site project, typically with a high number of locations across the country or a geographical region. The rollout could accomplish a variety of things, such as upgrading floor fixtures or end caps, implementing technology or Wi

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6 things to consider before purchasing an SaaS platform

Jamie Leeper

Feb 14, 2019
5 min

6 things to consider before purchasing an SaaS platform

Technology can help us to improve efficiency and effectiveness in so many places but putting things on auto-pilot isn't always the best idea

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7 ingredients for the perfect relationship with your FMS partner

Jamie Leeper

Feb 5, 2019
7 min

7 ingredients for the perfect relationship with your FMS partner

Even though Valentine's Day marks the special time of year where we show that special someone in our life just how much they mean to us, there is still frequently love shared between facility directors and the service providers tasked with upkeep of their stores. Facility maintenance is often seen as a "necessary evil" despite the fact that it is frequently one of the top three expenses a national retailer is faced with. Due to this perception, the relationship is often trans

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What the NFL can teach us about Project Management

Jamie Leeper

Jan 24, 2019
2 min

What the NFL can teach us about Project Management

It's hard to believe that it's already been 24 days since the celebrations that signaled the beginning of the new year. Many diets are already a distant memory, new year's resolutions have been and gone, and many parts of the country are currently in what is typically the coldest time of year. However, there is some good news, and that is that the Super Bowl is just around the corner! This magnificent event grows in popularity each year, but what can this event teach us about

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4 things to consider when managing the branding of your business

Jamie Leeper

Jan 17, 2019
7 min

4 things to consider when managing the branding of your business

In recent years there has been a huge increase in franchising. With recent economic downturns, lay-offs, bankruptcies, and insecurities over a very shaky global economy, more and more people are keen to go out on their own, be their own boss, and live the American Dream. Franchising is a $700-plus billion industry that features hundreds of thousands of companies from a wide variety of industries. According to the International Franchise Association’s (IFA) 2011 Outlook report

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Using analytics to improve the retail consumer experience

Jamie Leeper

Dec 27, 2018
3 min

Using analytics to improve the retail consumer experience

The retail store environment plays a unique role in today’s technology-driven world. Customers develop relationships with companies using a variety of devices and channels, but the brick-and-mortar store adds the element of in-person interaction, where your associates represent the face and voice of your company. The article below by ForeSee looks at ways in which you can better use customer data. Using surveys to gather voice of customer insights about the retail consumer ex

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Jamie Leeper

Dec 18, 2018
8 min

Selecting a CMMS platform

Facility Maintenance Services - CMMS Selection Facility professionals are always looking for ways to streamline workflow, maximize effective practices, minimize expenses, and find new methods to improve their team’s performance, enhancing their companies portfolio in the process. Fortunately, there are numerous tools and systems designed to do just that. Computerized Maintenance Management Systems (CMMS) are available to assist maintenance and construction teams and can be co

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Why do people always look for the lowest cost?

Jamie Leeper

Dec 5, 2018
3 min

Why do people always look for the lowest cost?

I am going to go out on a limb here and predict that the last time you needed a medical professional you didn't google "cheapest Chicago doctors" or "lowest cost LA surgeons". Even though the cost of the service provided played a role, inevitably the most important thing was the quality of the service and knowing you were in good hands. You would probably look for reviews on Google+ and Yelp, feedback on Social media pages and blogs, and would also probably reach out to frien

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12 skills required for retail facility maintenance professionals

Jamie Leeper

Nov 28, 2018
6 min

12 skills required for retail facility maintenance professionals

What does the perfect facilities maintenance manager look like? Facility management is a very interesting position that is always evolving. There are so many moving pieces that it sometimes becomes extremely difficult to manage everything. With over 20 years of experience in the facilities maintenance and project management industry, we have seen a massive evolution in the qualities needed for success in this field. In this piece we take a look at the 12 most important factor

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