Construction Services Case Studies

 

NATIONAL PREPAID WIRELESS CARRIER

CONSTRUCTION SERVICES

Turnkey Project Management- Open Store Remodel Program

SERVICES PROVIDED
  • Turnkey program management

  • Procurement services

  • Logistics services

  • General contracting services

  • Technology services

SIZE & LOCATION
  • 94 stores

  • Nationwide

CLIENT NEEDS & CHALLENGES

National prepaid wireless carrier needed support in remodeling their branded environments. Their internal construction department was at capacity and needed a partner to help with their remodeling efforts.

 

Some complexities of these remodel projects included working with multiple trades in an open store environment to eliminate downtime and loss of sales revenue.

 

Open store remodel scope included:

  • New paint, ceiling tiles, CCTV setups

  • New LVT with porcelain floors

  • New store fixture installations

  • Structured cabling services

  • New technology deployment

SOLUTIONS & RESULTS

Royal Services provided turnkey project management, acting as an extension of our client’s team with our trade expert project managers. In addition to program management, we assisted the client with procurement activities and helped select their store fixture manufacturer.

 

We streamlined communication through one point of contact for the client and implemented processes that utilized technology for project tracking and accurate reporting.

 

Results included:

  • All stores completed on time with zero punch items

  • Average time to completion - 5 days

 

With the positive results of the first phase of the program, the client awarded the second phase of the program to Royal Services.

 

NATIONAL MASSAGE SPA

CONSTRUCTION SERVICES

Turnkey Project Management- Refresh Program

SERVICES PROVIDED
  • Program management

  • Construction services

  • Vendor management

  • Logistics services

SIZE & LOCATION
  • 41 locations Nationwide

  • 2,000 – 2,500 Square feet

CLIENT NEEDS & CHALLENGES

National massage spa operator came to Royal Services for support in bringing their aging locations to their latest brand design.


The client was concerned with the loss of revenue due to closing business during the remodel.


The interior layout and confinements of the spa provided additional complexities as multiple trades were involved in the project. The scope of work for these remodel projects included:

  • New finishes

  • Flooring

  • Painting

  • Lighting

  • Millwork installation and cabinetry upgrades

  • New fixtures, furniture and equipment

SOLUTIONS & RESULTS

We supported our client by providing them a turnkey solution, managing multiple aspects of the refresh program including scheduling, transportation of FF&E and warehousing, vendor management and project close-out.

 

Royal’s expertise with small box multi-site projects and management of multiple trades and vendors on a fast-paced construction schedule allowed work to be completed and sites to be turned over for business in 4.5 days.

 

Our client experienced increased speed-to market and maximized their investment.

NATIONAL GREETING CARD MANUFACTURER & RETAILER

CONSTRUCTION SERVICES

Turnkey Remodel Project Management

SERVICES PROVIDED
  • Turnkey construction project management

  • Procurement and logistics services

  • Program management

SIZE & LOCATION
  • 62 locations

  • 37 states

  • Part of an ongoing remodel program across North America

  • Average store size - 2,600 Square feet

CLIENT NEEDS & CHALLENGES

The client approached us with the need for improved brand imaging and consistency across their stores.

They wanted one solution provider to manage the entire program for consistency, efficiency and ease of communication.

The locations were geographically dispersed making vendor management and logistics very challenging.

  

The scope of work for this project included:

  • Demo existing storefront, gate and sign

  • Install new, glass storefront and sign

  • Cosmetic refresh of the sales area to include carpet replacement, a repaint of all sales area walls & complete acoustical ceiling replacement

  • Lighting reset of the sales area to include track lighting & new lighting installation

  • Under carpet power installation

  • Store fixture reset

SOLUTIONS & RESULTS
  • The program was completed on budget and ahead of schedule ready for the busy holiday shopping season.

  • Brand strength and consistency increased across the entire portfolio of stores.

  • New fixtures and updated technologies improved the in-store experience for customers and valued employees.

  • Construction cameras with live job site monitoring provided all parties with real-time project updates throughout the program. 

  • All updates were documented in our database, RAZOR, to provide Royal Service's project managers with the necessary information to simplify ongoing maintenance needs.   

 
 

Facility Maintenance Case Studies

 

CASE STUDY:

UPSCALE SHOE MANUFACTURER

FACILITY MAINTENANCE

Scheduled Maintenance Services

SERVICES PROVIDED
  • Program management

  • Facilities management

  • Scheduled maintenance services

    • Quarterly HVAC maintenance

    • Back-flow certification

    • Life safety inspections - extinguishers, alarms, sprinklers

SIZE & LOCATION
  • 70 locations

  • 41 states

  • Average store size - 2,400 Square feet

CLIENT NEEDS & CHALLENGES

An upscale shoe manufacturer and retailer approached us with a desire to consolidate their scheduled services and associated data.

Vendors were being found at the last minute which was causing challenges with cost and quality control.

One internal member was responsible for the repair and maintenance of 70 sites.

The client lacked a reporting platform that housed all of their data to monitor trends and make data driven decisions when creating Capital Expenditure budgets.

SOLUTIONS & RESULTS
  • Royal Services provided the client one point of contact for all trades across all their locations.

  • We built a consistent scope of work that was implemented across their entire portfolio of stores.

  • The client now has access to RAZOR, our robust database platform that consolidated all of their data, allowing trends to be observed and acted on.

  • All inspections are recorded and documented within RAZOR.

  • Completion certificates are available if requested by landlord, local authorities and the corporate office.

  • The corporate member who was tasked with maintenance was now freed up to work on new store construction and remodels. She was also able to reclaim her evening and weekends with family knowing that Royal Services would handle any after-hour challenges that arose.  

  • The life of our client’s assets are now extended due to early diagnosis and troubleshooting by Royal Services project managers.

  • By using our network of trusted vendors we were able to save the client time, money and improve the service experience by the store associates and corporate team.

 

CASE STUDY:

MOBILE NETWORK OPERATOR

FACILITY MAINTENANCE

On Demand Facilities Project Management

SERVICES PROVIDED
  • Procurement and logistics

  • Communication with multiple departments to allow the project to flow seamlessly

  • Problem solving

  • Secured and installed bedding materials, an electrical generator, a propane stove, a supplemental water system, showers, a washer, a dryer and air conditioning for the warehouse which housed Sprint engineers and members of the Army National Guard

  • Coordinated delivery and installation of  four portable room AC units

  • Procured and installed five water tanks for the reserved water system

  • Deployed tents to provide climate-controlled sleeping for engineers and military

  • Installed poly tanks and pumps

  • Installed additional showers for military housed in leased space

  • For five retail stores, provided repairs eradicated mold and water damage. Supplied, installed and maintained portable generator units that fed power to these stores to keep them open for three months until power was restored

SIZE & LOCATION
  • 15 retail stores plus 1 switch station and neighboring warehouse- 16 sites total in Bayamon, Puerto Rico​

  • Our team was on the ground in Puerto Rico for just over 6 months. 

CLIENT NEEDS & CHALLENGES

A mobile network operator in the United States approached us in the aftermath of Hurricane Maria.

In September 2017, Hurricane Maria destroyed much of Puerto Rico’s transportation, electrical and communications infrastructure.

SOLUTIONS & RESULTS

Quickly mobilized a support team in Puerto Rico using trusted partners who we had worked with for almost a decade.

Sourced materials in the mainland US and shipped them to Puerto Rico. FedEx stopped transporting generators as their trucks were being hijacked. We had to send our partner with armored guards to the airport to pick up the generators that were needed to get these stores back online.

  • Housing provided for the engineers and Army National Guard personnel.

  • Climate controlled environment created for their comfort using outdoor banquet tents.

  • Client’s  network back up and running.

  • Stores reopened.

 

Our ability to mobilize efficiently and our breadth of resources allowed us to help our client resolve their service outage.

 

CASE STUDY:

NATIONAL FINE JEWELRY RETAILER

FACILITY MAINTENANCE

Data Analytics

SERVICES PROVIDED
  • Data analytics through RAZOR

  • Budget management and reporting

  • Capital expenditure management

  • Scheduled maintenance services

  • 24/7/365 on demand maintenance services

SIZE & LOCATION
  • 235 locations

  • 42 states

  • Average store size - 3,100 Square feet

CLIENT NEEDS

A national retailer of fine jewelry approached us after they had become increasingly frustrated with the inefficiency of their previous service provider.

The client wanted a dependable and responsive facilities management partner who could offer complete 24/7/365 support, including on-call after hours and emergency service.

The previous vendors were unable to meet SLAs and the efficiency of technicians in the field had decreased as the volume of work and complexity of challenges had grown.

Emergency service requests weren’t being handled and the store environments were suffering, leading to disgruntled store associates and a poor in-store experience for guests.

Data was stored in multiple platforms preventing valuable analytics from being performed.

SOLUTIONS
  • Royal Services provided turnkey facilities project management and one point of contact for all of this client’s needs. We helped to streamline their systems and expedite service requests.

  • We utilized our proprietary project management system, RAZOR, to track and store history, track and enforce warranties, and also support capital expenditure decisions. This allows the client to build budgets for proactive, cost effective replacements.

  • Royal Services trade expert project managers troubleshoot service requests to eliminate unnecessary trips with a goal of one-trip resolution when dispatching a technician is required.

RESULTS
  • The client has full visibility to what activity within their stores and receives the deliverables they require to make intelligent budget decisions.

  • They are experiencing expedited service through the implementation of a $500 NTE which frees the client’s team to work on higher-level items rather than having to be involved with every single service request.

  • The trust that has built in our partnership has also provided the opportunity for our client to focus on their core business without the need to build out a full internal facilities team. They now operate leaner, more effective and have reduced operating costs.

 

NATIONAL WOMEN'S CLOTHING AND ACCESSORY RETAILER

FACILITY MAINTENANCE

Turnkey Facility Maintenance Solutions

SERVICES PROVIDED
  • 24/7 On demand maintenance services

  • Scheduled maintenance services

  • Data analytics

  • Capital Expenditure budget management

  • National rollout project management

  • Structured cabling solutions

SIZE & LOCATION
  • 66 locations

  • 34 states

  • Average store size - 3,500 Square feet

CLIENT NEEDS & CHALLENGES

A national retailer of fine women's clothing and accessories approached us as their rapid expansion and increased needs could not be met by their previous service providers.

 

The company tripled its store count over four years and the increase in service requests was unable to be managed successfully by their service providers. SLAs were not being met, stores were experiencing downtime and communication had slowed. 

 

The biggest challenge was experienced with emergency service requests where unresolved problems were leading to store downtime, increased risks of accidents, reduced in-store customer satisfaction and a drop in sales.   

SOLUTIONS & RESULTS
  • The client now tracks all of their service requests through one platform.

  • Consolidated data means that budgets can be managed more efficiently and effectively.

  • By managing the scheduled and on demand maintenance needs, our client's team have been able to focus on the addition of new stores, as well as the refreshes and remodels of existing stores to strengthen the brand's image.

  • All after-hours calls are handled by the team at Royal Services meaning our client's team can enjoy their downtime knowing their stores are in safe hands.

  • Faster response times with all service requests channelled directly to Royal Service's trade expert project managers.

  • Utilizing Royal Services as an extension of our client's team, they were able to grow their store roster without the need for extra internal staff and the associated overhead costs.

Read more about this case study here.

 

AMERICAN LUXURY GOODS BRAND

FACILITY MAINTENANCE

Integrated Facility Maintenance Solutions

SERVICES PROVIDED
  • Scheduled maintenance services

  • 24/7/365 Corrective maintenance solutions

  • Data analytics

  • Repair and maintenance budget management

SIZE & LOCATION
  • 26 locations

  • 12 states 

  • Average store size - 1,800 Square feet

CLIENT NEEDS & CHALLENGES

The client reached out to us when their portfolio consisted of only 8 locations. With rapid store expansion on the horizon, they needed to improve their infrastructure to be able to manage the increased workload. 

They were using a SaaS platform for sourcing their service providers but did not have the internal resources required to actually manage these vendors, track and enforce warranties, and handle after-hours requests. 

Many of the locations are mixed use including cafes, restaurants and tattoo parlors making ongoing maintenance extremely challenging due to the uniqueness of the stores and the wide variety of trade expertise required.  

SOLUTIONS & RESULTS
  • All data is documented in RAZOR, our proprietary database, providing the client with one place to access work status, budgets, and assets.

  • All service requests are now submitted directly to Royal Services which provides the stores with quicker service and eliminates the need to run after-hours requests through an IT helpdesk. 

  • The client has been able to more than triple their store count without additional internal staff by funneling all maintenance and repair issues to Royal Services’ team of project managers

  • Their sister brand was added at a later date allowing all data to be tracked through one platform making corporate management much simpler. 

  • As the relationship has evolved, we are now supporting the client with their remodels and refreshes, as well as being their dedicated provider of technology solutions including POS systems, LAN racks and AV systems. 

 
 

Technology Solutions Case Studies

NATIONAL WIRELESS NETWORK CARRIER

TECHNOLOGY SOLUTIONS

High Velocity Rollouts

SERVICES PROVIDED
  • Turnkey project management

  • Low voltage cabling services

  • Store fixture removal

  • Logistics services

SIZE & LOCATION
  • 665 locations

  • 47 states, 

  • Nationwide

CLIENT NEEDS & CHALLENGES

Our long-term telecommunications retail partner was challenged to decommission their retail channel locations within a hosted environment.

 

There were multiple stakeholders involved which required Royal Services to coordinate with our partner’s internal teams including merchandising, real estate, IT and loss prevention departments.

SOLUTIONS & RESULTS

Royal Services successfully removed 665 shop-in-shops across the nation over three separately scheduled phases to allow better performing locations to continue operations during the holidays. All locations were decommissioned in 18 months.

We streamlined communication and processes as one point of contact for multiple services. We utilized traveling teams and collaborated with our network of 3PL partners to maximize efficiency and to salvage relatively new store fixtures for our client.

 

This resulted in saving the client $1.3 million in recovered inventory and fixtures for re-use.

 

NATIONAL TELECOMMUNICATIONS COMPANY

TECHNOLOGY SOLUTIONS

Information Technology Project

SERVICES PROVIDED
  • Rollout services

  • Installation services

  • Vendor management

  • Project management

SIZE & LOCATION
  • 163 installations in host retailer’s locations over 3 days

    • ​Replace fixture overlays, pedestals, devices, monitors and media players on hosted retailers fixtures

TIMING
  • ​Planning/execution was performed in less than 2 weeks

CLIENT NEEDS & CHALLENGES

National telecommunications retail partner with over 17 years of doing business with us.

 

Our long-term telecommunications client is the host to a mobile device retailer that needed upgrades to their device fixtures for a new product launch.

SOLUTIONS & RESULTS

With two week’s lead time, Royal Services mobilzed and installed fixture overlays, pedestals and devices on fixtures across 163 locations over the course of 3 days. The project’s rapid schedule, scope challenges and missing equipment posed additional complexities to this project.

 

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