The term “soft skills” refers to skills like collaboration, problem solving, conflict resolution, and communication, which have more to do with how you act than what you know. Much of the time, these soft skills have to be seen “in action” and can be difficult to objectively measure (unlike technical qualifications, which can be tested). However, when you look around your own office, it is usually fairly easy to find those employees lacking soft skills. They are the ones unwi