Our Goal: Be the Best
Who are the best service providers when it comes to retail facility maintenance? In such a competitive industry, this is a question that so many people are keen to find the answer to. We have a little bias for obvious reasons, but we truly believe that we are second to none when it comes to delivering project management and facility maintenance solutions. Let's take a look at the factors that have contributed to our success over the past 25 years.
We listen
We understand that each business is unique, and we glean as much information as possible to provide custom solutions to your problems.
We care
We look to develop long-lasting relationships, and this is only possible if you have a deep interest in the person sat on the opposite side of the table. We treat your business as if it were ours, and this allows you to relax knowing your facilities are being handled efficiently, economically, and safely.
We deliver
Our team of trade specialists take great pride in their areas of expertise and are known for their problem solving capabilities. No matter what it takes to get the job done, it will get done. We guarantee it. We are so confident that you will be blown away by the results that we offer you the chance to experience a pilot program to see us in action. As the old saying goes, seeing is believing!
One Point of Contact
The previous three factors are concerned with the "How" of our work. A huge reason for our success over the years is tied to the "what" of our business. Royal Services is unique in that we are able to offer turnkey solutions to our clients. This means you only have one point of contact to communicate with, or "one throat to choke" if you are more of a glass half empty kind of person!
Integrated Facility Solutions
We have four major departments, which collectively make us an incredibly efficient organization who can take care of all aspects of your project from start to finish. One of the great things about this is that we are able to offer integrated facility solutions through one point of contact.
To support our claim of being the best facility maintenance company there is, lets explore our departments, the unique aspects of each one, and how collectively we are one of only a handful of companies who can deliver what we do.
Government Services
This team of procurement and logistics experts get us what we need, where we need it.
Construction Services
The core trade knowledge possessed by our construction PMs, and superintendents, allows us to be involved in the very early stages of the design phase.Their understanding of scope of work and license/ permit requirements, allows us to be in compliance on projects throughout all 50 states. This is further supported by our general contractor licenses across the country, and our ability to service all of your North American properties.
Networking/ Technology
This team of project management professionals have quickly put us on the map as an efficient national rollout company, who have the expertise to solves problems that other companies typically run away from. These high achievers excel in operations, processes, risk management, reporting, structured cabling and other technology solutions including AV, CCTV, digital signage, sound systems, LAN/ WAN, and POS. These are more of your high tech trades compared to the more traditional skills possessed by our incredible FMS experts.
Facility Maintenance Solutions
This team is responsible for the ongoing break fix/ on-demand maintenance solutions, as well as scheduled services and some special projects. We partner with local professional trade experts who we have developed relationships with over the past 25 years.
Who is responsible?
Typically the main reason for companies soliciting a management company to help with their facilities is to become more efficient, pass ownership on to someone else, take advantage of buying power, and have a partner that you can rely on to get the job done. However, many people will solicit several companies who they are then left to manage and are essentially back to square 1. When things go wrong there is a lot of finger-pointing and no-one wants to take responsibility for the issues at hand.
And the winner is...
With Royal we take ownership of everything from start to finish including the vetting and management of all vendors, management of manufacturers, data management and quality assurance. You have complete visibility of all work progress through RAZOR, our proprietary CMMS, which is available to help with your data management struggles. When working with Royal you truly have a PARTNER who shares common goals with you and your company, and will be there 24/7/365 whenever you need them.
Contact us today to discuss synergies and a potential pilot program within your stores. We believe you will love the service that you receive and will agree with the bold statement that we made at the start of this article.
Next time you are evaluating retail facility maintenance companies to help with your FMS and project management needs, think Royal Services and Expect the Exceptional.